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DM
  Verizon

Dawn McNellis Mentor

Location
Newfield, New Jersey, United States of America
Mentor Industry
Computer Services/Information Technology
Languages spoken
  • English
Recent Activity

How I can help

My professional background

Director of Business Sales for the NJ/NY markets Leading a team of 150 employees, supporting Enterprise and Small/Medium business customers sales across the NY/NJ markets. Responsible for driving sales, operations, customer experience, employee development, and marketing strategic solutions in wireless and mobility, Internet of Things, mobile device/enterprise mobility management. Our priority is to help our clients meet their goals and objectives by overcoming business challenges.

Director Of Consumer Operations: Defined customer service workflows. Wrote and improved customer service processes. Collected and analyzed customer service performance and delivery data, taking action regarding responses, and reporting to the organization. Measuring and improving overall customer experience levels.

Director of Indirect Sales: Responsible for driving results within (Territory?) with more than 900 employees. Scope includes employee development, guest relations, overall brand representation, distribution, and all financials.

District Manager: Oversee multiple VZW retail locations. Responsible for overseeing all aspects of the business including sales, day-to-day operations, asset controls, human resources, employee development, and recruitment.

Retail Sales Manager & Assist Manager: (Merge them both) Managed a retail store staff, hire and train new employees, motivate current employees, scheduled employee hours, and oversee payroll. Plan store layout and displays to simplify customer shopping and promote products.

Retail Sales Rep: Met with customers and made appointments to close potential sales. Resolve customer inquiries and handle all administrative aspects of each sale. Familiarity with wireless devices, equipment, and plans.


How to work with me

What I can offer

With 13 years of leadership and experience in all different fields of the business I can offer many levels of mentorship in different ways.

My expectations for a successful mentoring relationship

Open dialogue and curiosity

How entrepreneurs can prepare before we start

Come prepared with questions to ask about leadership and where you see your future in business.