My professional background
I have managed attractions and venues that consisted of rides, shows, museums, restaurants, retail stores, event facilities, theaters, and guest amenities. My primary areas of expertise include operations, guest services, ticketing, food & beverage, retail, special events, group sales, security, safety, maintenance, landscaping, and human resources. I believe that delivering an exceptional customer experience is critical to business success.
How to work with me
What I can offer
I can assist small business owners who are launching or operating restaurant, retail, special event, entertainment, and recreation businesses with development of business plans, customer service programs, staffing and human resources procedures, training guides, strategic plans, product and service strategies, operating / procedure manuals, risk management, safety programs, and green business practices.
My expectations for a successful mentoring relationship
My mentorship style is one of listening, serving as a sounding board for your thoughts and ideas and plans, asking questions to prompt your thinking, and helping you to develop clarity in your priorities and use of time. My interest in volunteering for MicroMentor is to use what I have learned over my career to serve others. To help others work towards their goals and dreams.
How entrepreneurs can prepare before we start
Outline their entrepreneurial goal(s). Take an inventory of their strengths and weaknesses.